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Important Announcement Regarding Zipmex Thailand

Starting Wednesday 7 February 2024, at 12:00 PM, the website https://zipmex.com/th and mobile application has been disabled. Customers can withdraw assets from the Trade Wallet via the Manual system by contacting Customer Support, which can take 7-14 days to complete. If you want to check the remaining assets in your Trade Wallet, please refer to the e-Statement as of 31 January 2024, separated by Trade Wallet and Z-Wallet, which we sent to you on 7 February 2024.

All funds and tokens remain safe and secure on the Zipmex Thailand platform, and are available for withdrawal in accordance with applicable law and our Terms of Service at any time. All users are strongly encouraged to submit withdrawal request emails to withdraw assets as soon as possible.

WHAT HAPPENS NEXT?

  1. Withdrawals – No deadline has currently been set for customers to withdraw funds. However, we strongly recommend that customers withdraw funds as quickly as possible. Please submit your withdrawal request via [email protected]. (Refer to our fee schedule here)
  2. Customer Support – Our customer support team will be available to assist with any questions or concerns during the transition process. Customers can contact our Customer Support Team for assistance via Zipmex Thailand Official support channels.
  3. Data Protection – We take data protection seriously, and we assure our customers that their personal information will be handled in accordance with our privacy policy. If you have any concerns about your data, please contact our Customer Support team.

We will continue to provide updates and information through our official communication channels, including email and our social media channels. Please remember only to trust official channels, and be vigilant against scammers. We will never DM you first on Facebook, Telegram, Line or Whatsapp and we will never contact you from a personal email address or through a social media site’s messaging platform. We only use an email address ending in @zipmex.com; emails from any other email address are not from Zipmex Thailand.

We thank you for your understanding and cooperation during this time. If you have any further questions, please contact our support team via Zipmex Thailand Official support channels.

Zipmex Thailand Official support channels:-

Email: [email protected]

FB: Zipmex Thailand

Line: @zipmex

 

Announcements

Asset Withdrawal by March 1, 2024

With immediate effect, we request all customers to complete the withdrawal of assets from your Trade Wallet by March 1, 2024.

Important Announcement: Suspension of Trading and Depositing for All Asset Types

To ensure that the business operations of Zipmex Company Limited (“Company”) are appropriate and compliant with the criteria set by the SEC Thailand, the company is required to temporarily suspend the trading and depositing of all types of assets, effective from November 25, 2023, at 1:00 PM onwards.