Important Announcement Regarding Zipmex Thailand
Starting Wednesday 7 February 2024, at 12:00 PM, the website https://zipmex.com/th and mobile application has been disabled. Customers can withdraw assets from the Trade Wallet via the Manual system by contacting Customer Support, which can take 7-14 days to complete. If you want to check the remaining assets in your Trade Wallet, please refer to the e-Statement as of 31 January 2024, separated by Trade Wallet and Z-Wallet, which we sent to you on 7 February 2024.
All funds and tokens remain safe and secure on the Zipmex Thailand platform, and are available for withdrawal in accordance with applicable law and our Terms of Service at any time. All users are strongly encouraged to submit withdrawal request emails to withdraw assets as soon as possible.
WHAT HAPPENS NEXT?
- Withdrawals – No deadline has currently been set for customers to withdraw funds. However, we strongly recommend that customers withdraw funds as quickly as possible. Please submit your withdrawal request via [email protected]. (Refer to our fee schedule here)
- Customer Support – Our customer support team will be available to assist with any questions or concerns during the transition process. Customers can contact our Customer Support Team for assistance via Zipmex Thailand Official support channels.
- Data Protection – We take data protection seriously, and we assure our customers that their personal information will be handled in accordance with our privacy policy. If you have any concerns about your data, please contact our Customer Support team.
We will continue to provide updates and information through our official communication channels, including email and our social media channels. Please remember only to trust official channels, and be vigilant against scammers. We will never DM you first on Facebook, Telegram, Line or Whatsapp and we will never contact you from a personal email address or through a social media site’s messaging platform. We only use an email address ending in @zipmex.com; emails from any other email address are not from Zipmex Thailand.
We thank you for your understanding and cooperation during this time. If you have any further questions, please contact our support team via Zipmex Thailand Official support channels.
Zipmex Thailand Official support channels:-
Email: [email protected]
FB: Zipmex Thailand
Line: @zipmex
Announcements
Update on moratorium proceedings
Update on the Moratorium Proceedings and Applications to Convene Scheme Meetings
Notification of Automatic Asset Withdrawal Service Resumption Update
The company is pleased to announce the resumption of the automatic asset withdrawal service for customers.
Update on moratorium proceedings
Update on the Moratorium Proceedings and Applications to Convene Scheme Meetings
Notification of updates on asset withdrawal procedures
For security reasons, temporary additional steps are being added to digital asset withdrawal transactions at Zipmex.
Update on moratorium proceedings
Please find the latest moratorium update here.
Important Announcement: Zipmex Continues Normal Operations
Due to the presence of fraudulent emails claiming that Zipmex is shutting down and requesting asset withdrawals from your wallet, we would like to inform you that we are still operating as usual.
Changes to ZipLock service from 30 August 2023 00:00 AM (UTC+7)
Starting from August 30, 2023, 00:00 AM UTC+7, we will discontinue the ZMT locking feature in ZipLock.
Changes to ZipLock service from 30 August 2023 00:00 AM (UTC+7)
Starting from August 30, 2023, 00:00 AM UTC+7, we will discontinue the ZMT locking feature in ZipLock.
Changes to ZipLock service from 30 August 2023 00:00 AM (UTC+7)
Starting from August 30, 2023, 00:00 AM UTC+7, we will discontinue the ZMT locking feature in ZipLock.