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Dear customers of Zipmex Company Limited,

To ensure that the business operations of Zipmex Company Limited (“Company”) are appropriate and compliant with the criteria set by the SEC Thailand, the company is required to temporarily suspend the trading and depositing of all types of assets, effective from November 25, 2023, at 1:00 PM onwards.

During this period, all customers will be able to withdraw both Thai Baht and digital assets from the Trade Wallet as usual through the website and mobile application until January 31, 2024. However, for digital assets categorized as ‘Trade Only’, please reach out to our Customer Support for withdrawal assistance.

After January 31, 2024, when the company suspends withdrawals through the website and mobile application, customers are required to contact Customer Support for withdrawals. Please note that the withdrawal process for digital assets may take 7-14 days to be completed.

When proceeding with asset withdrawals through Customer Support, customers must prepare the necessary documents to confirm the identity and ownership of the account.

Note:  For all asset types, including both Thai Baht and digital assets eligible for withdrawal, please ensure that the withdrawal amount meets or exceeds the withdrawal fee.