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Due to Zipmex discontinuing trading and deposit services for assets since November 25, 2023, and being unable to resume these services in the near future, we strongly advise you to withdraw your assets, both in Thai Baht and digital assets, from the Trade wallet promptly, following the instructions below.

Withdrawal process for assets in the Trade wallet

  • Thai Baht and Digital Assets (Non-trade-only):
    • November 25, 2023, to January 31, 2024 — Withdraw automatically through the system
    • Starting from February 1, 2024 — Withdraw manually
  • Digital Assets – Trade-only:
    • From November 25, 2023, onward — Withdraw manually

For manual withdrawals, customers must contact the Customer Support Team.
You can learn how to withdraw by following this link: How to request withdraw via customer support

Remarks: Cryptocurrency and digital tokens investments are classified as high-risk investments. You may lose your entire investment. Please research, consider the risks, and invest in accordance with your accepted risk level.